Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. How We Collect and Use Your Personal Information What Personal Information We Collect Information We Collect Directly from You To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. Information that you directly submit to us through our Services may include:- Basic contact details including your name, address, phone number, email.- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.- Account information including your username, password, security questions.- Shopping information including the items you view, put in your cart or add to your Wishlist. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Swimmer's Itch Guard Return Policy

Retail Consumer Customers may return Swimmer's Itch Guard products within 30 days if they are unopened. Wholesale customers may not return products. Refunds are typically processed within 14 days.

Opened products may not be returned unless there is an obvious problem with the product. If a user believes a family member is allergic to either the Oil or the Gel, we will exchange the other product for what was purchased on a 1-to-1 basis. Both products contain coconut oil, olive oil, avocado oil, vitamin E, and cinnamon oil, so if one is allergic to any of these oils, neither product will work, and we will process a return if no one in the family can use the product. Since 2010, we have not had one instance of an allergy to any of the four versions of Swimmer's Itch Guard that we have sold. Email pictures of the "allergic reaction" to support@swimmersitchguard.com. If the allergy is real, we will send a replacement as an exchange. We will email you a Return Shipping pdf that you can use for the returned product.

The buyer is responsible for paying the Shipping back to this address: 1991 Ryan Ave W, Roseville, MN 55113. Use the original box if possible and send it via the USPS in the USA or Global Post if in Canada. Returns from other countries besides the USA and Canada are not practical because of the return shipping cost to the customer, so sales to other countries are final.